- Talk about increasing your operational costs. These reports are only due once a quarter but they could be as daunting as an additional audit. I can see key personnel from QC, Compliance, Ops, or Management taking a week out of their schedule to compile this data.
- The more complex the operation, the larger the task. Call reports need to be broken down on a state and loan officer level, not to mention retail, wholesale, and servicing platforms.
- Look out for HMDA red flags. Too many lenders deny, cancel and withdraw files but then actually close them. Think about this a bit as it's not exactly kosher.
- Files with missing or inaccurate data will cause inaccurate reporting. Are certain key fields left blank in an LOS? Do files sit in the pipeline for months without being decisioned or moved to a new status or folder?
- Rumor has it that these reports may be referenced by the Consumer Finance Protection Bureau to help monitor lender compliance with new regulations (LO comp, Dodd-Frank etc)
These call reports are pretty detailed and for large firms operating in multiple states with multiple business channels, putting them together will be pretty taxing. With the banking conference in two weeks and the reports due shortly after, many lenders really have about two weeks to get this data and process ironed out.