Mortgage rates continue to hit "all time" lows and although this is something we all hope and wish for, bankers must be cognisant of how this volatile rate environment can/will affect their business.
Is volume being maximized?
What about margins?
Are CRM campaigns in place?
Is the current pipeline at risk of renegotiations or competition?
Are ops departments adequately staffed?
What happens if/when rates increase and volume slows?
And what about short term cash flow?
Are investor turn times slowing?
Are there large payroll cycles coming?
Are warehouse lines tied up?
I could go on and on...
Don't get me wrong - a drop in rates and an increase in volume are good problems to have. My point is that in volatile times you must be able to maximize your upside while limiting potential risk or exposure. These swings in the market have ripple effects through an entire operation. Is your business on auto-pilot? Don't get lulled into a false sense of comfort because volume is up - planning and foresight is essential.
Matchbox has been through these cycles before and is adept at looking around the corner and avoiding surprises.